If you have any questions relating to these terms and conditions, please contact our Customer Service Centre by phone (08001951644) between Monday to Friday 9:00 – 17:00, excluding bank and public holidays in England and Wales or email [email protected]
Please check the travel/document requirements with your local embassy of the country you are traveling to before registration booking. If you need UCP to issue a travel visa invitation letter, please contact us [email protected]. Visa Invitation letter will only be issued after participant has sent to us the Embassy appointment/confirmation letter. Full course payment is due before UCP can issue Embassy Invitation letter (if required/requested).
Additionally, all UCP forms must be signed & submitted before travel visa invitation letter. Course fees will be refunded 80% if travel visa is refused.
If you are booking as a company or an individual the deposit is non-refundable. The full course fee will be charged for cancellations made fewer than 10 working days before the course start date (close protection, will be charged at 75% of course fee regardless of point of cancellation). Cancellations must be received by email and/or in writing ([email protected]) This applies to both scheduled courses and group bookings.
Good time keeping throughout the course is essential. We will issue full joining instructions to the participants/delegates attending the course, which includes information regarding the start time of the course. If the booker does not receive the joining instructions, it is their responsibility to contact us either by phone (08001951644) or email [email protected] to arrange for them to be re-sent.
These terms and conditions and all matters connected with any order you place on our website shall be governed by and construed in accordance with the laws of England and Wales and you irrevocably submit to the jurisdiction of the courts of England and Wales.
If you want to have your details removed from our marketing mailing lists, or to change your marketing preferences, please email [email protected]
Travel Visa invitation letter & awards will be issued to the same name entered during registration (name should match the government issued ID/passport); any spelling correction required will cost an additional $50 administration fee. Please
email [email protected] for name spelling corrections.