WHO IS THIS COURSE FOR?
The ProQual Level 2 Award in Managing Conflicts in the Workplace is designed for individuals across a wide range of sectors who need to understand how workplace conflict arises and how it can be managed and resolved effectively.
This qualification is suitable for:
- Employees who want to develop their understanding of workplace conflict and conflict resolution.
- Team members who regularly work with colleagues, managers, customers, stakeholders or other organisations.
- Individuals who have responsibility for supporting positive working relationships within a team or organisation.
- Those who want to develop knowledge of conflict management strategies, communication and mediation.
- Individuals preparing for roles where managing workplace disagreements and maintaining effective working relationships are important.
- Anyone seeking a recognised qualification to develop their knowledge and understanding of workplace conflict management.
There are no formal academic entry requirements for this qualification. Centres should assess learners’ existing knowledge and skills to help develop an appropriate assessment plan. Learners must be at least 14 years old at the time of registration
Course information and design
The ProQual Level 2 Award in Managing Conflicts in the Workplace provides learners with the knowledge and understanding required to recognise, manage and resolve conflict within a workplace environment.
The qualification focuses on developing an understanding of the causes of workplace conflict, appropriate conflict resolution techniques, mediation, organisational factors and when additional support should be sought. It also considers how organisational culture, workplace structures, systems, procedures, roles and hierarchies can influence workplace interactions and contribute to conflict.
This is a knowledge-based qualification and is therefore suitable for distance or blended learning. Assessment is based on evidence demonstrating the learner’s achievement of the required learning outcomes and assessment criteria. Evidence may include written assignments, projects or reports, professional discussions, worksheets, questioning, witness testimony, candidate products and Recognition of Prior Learning where appropriate.
Course Cost
Location
London/Kent (United Kingdom) and Bangkok (Thailand)
Course Dates
1st of every month
Course Length
Assessments
- Candidates must demonstrate the level of knowledge described in the unit. Assessment is the process of measuring a candidate’s knowledge and understanding against the standards set in the qualification.
- Each candidate is required to produce evidence which demonstrates their achievement of all of the learning outcomes and assessment criteria for each unit.
- Evidence can include:
– assignments/projects/reports
– worksheets
– portfolio of evidence
– course work - Learning outcomes set out what a candidate is expected to know, understand or be able to do.
- Assessment criteria specify the standard a candidate must meet to show the learning outcome has been achieved.
- To achieve this qualification all candidates must produce evidence which demonstrates their achievement of all of the assessment criteria.
Skill Prerequisites
- Good level of English
QUALIFICATION STRUCTURE
Managing Conflicts in the Work Environment
- Understand how to identify issues that may cause conflict in the workplace.
- Understand how to deal with conflict in the workplace.
- Understand when and how to seek additional support for conflict resolution.
- Understand conflict resolution within an organisational context.
