Level 3 Diploma in customer service

Diploma in customer service


Level 3 Diploma in Customer Service

  • Candidates looking for entry level course in Customer Service
  • Candidates looking for a career change
  • Existing Customer Care workers looking to improve their skills for promotion
  • Those planning to go on to higher-level studies upon completion
  • Business owners, managers and supervisors
  • Anyone serious about a rewarding career in Customer Care

Competition among businesses at all levels worldwide has never been more ferocious. As the average Customer becomes increasingly demanding, it’s often the little things that make all the difference. One of which being Customer Service the extent to which the customer in question is provided with an enjoyable and memorable experience. To become proficient in the art of customer care is to enjoy a career with limitless prospects for advancement. All of which begins with targeted studies, exploring the basics of this fascinating subject!

Course Information

Level 3 Diploma in Customer Service

Certificate of achievement in Customer Service Level 3. Additional CPD Accredited Certificate with 50 CPD points available with no extra study. The course comes with easy to understand e-learning study materials.

Certificate of Achievement. If ready to take control of your career prospects starting right now, this insightful Level 3 Diploma in Customer Service comes highly-recommended! Study the concept of Customer Service at a foundation level, gradually building the skills, knowledge and confidence to pursue a rewarding career! Learn how the Customer experience contribute directly to the success of the entire business, the importance of prioritising Customer Service and so much more besides. Study Customer Service Level 3 in your own time and at your own pace, with no time restrictions or deadlines to worry about!

Effective Customer Service service delivery is crucial for all types of businesses whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop Customer Service skills.

The flexible delivery of the course enables you to learn Customer Service skills flexible and convenient way and to adjust your learning according to your own schedule.

Minimum Required Kit List

Laptop with Microsoft word and power point

Course Dates

1st of  every month

Course Length

200 hours online 

Course Cost



This qualification can be assessed by a portfolio of evidence.


Level 3 Diploma in Customer Service

Skill Prerequisites None


  • Customer Services : An Introduction
  • Strategies for Understanding Your Customers
  • Creating Customer Service Strategy
  • Customer Services: Implementing a Service Excellence Strategy
  • Advance Training & Development for Effective Customer Service
  • Dealing with Difficult Customers