Day 1: Introduction to Door Supervision and Conflict Management

Morning Session:

Module 1: Introduction to Door Supervision (4 hours)

• Role and responsibilities of a door supervisor
• Legal framework and regulatory requirements
• Importance of customer service and professionalism

Module 2: Conflict Management Part 1 (4 hours)

• Understanding conflict triggers
• De-escalation techniques
• Communication skills for diffusing tense situations

Afternoon Session:

Module 3: Conflict Management Part 2 (4 hours)

• Continued practice of conflict resolution scenarios
• Legal and ethical considerations in conflict management

Module 4: Practical Scenario Training (4 hours)

• Role-play exercises to apply conflict management techniques learned
• Feedback and discussion on handling real-life situations

Day 2: Physical Intervention Skills and Search Procedures

Morning Session:

Module 5: Physical Intervention Skills (4 hours)

• Principles of physical intervention
• Risk assessment and decision-making
• Techniques for safely managing physical confrontations

Module 6: Practical Physical Intervention Training (4 hours)

• Hands-on practice of physical intervention techniques
• Safety protocols and minimizing risks during interventions

Afternoon Session:

Module 7: Search Procedures Part 1 (4 hours)

• Understanding the importance of search procedures
• Legal framework for conducting searches
• Techniques for effective and respectful searches

Module 8: Search Procedures Part 2 (4 hours)

• Hands-on practice of conducting searches
• Identifying prohibited items and substances
• Documentation and reporting requirements for search procedures

Day 3: Venue Security, Emergency Procedures, and Assessment

Morning Session:

Module 9: Venue Security (4 hours)

• Assessing venue layouts and security risks
• Implementing effective security measures
• Coordinating with other security personnel and authorities

Module 10: Emergency Procedures (4 hours)

• Handling emergencies such as fire, medical incidents, and security threats
• Evacuation procedures
• First aid basics and emergency response protocols

Afternoon Session:

Module 11: Review and Practical Assessments (4 hours)

• Review of key concepts covered in the course
• Practical assessments including conflict management, physical intervention, and search procedures
• Individual feedback and review sessions

Module 12: Final Assessment (2 hours)

• Summative assessment covering key concepts from all modules
• Review of individual performance and areas for improvement