UCP Group Awards are the most globally recognized awarding system in the industry. Earning a UCP Group award demonstrates to your employer that you have undergone rigorous training and learning without the restrictions imposed by other awarding bodies. This is not only because we can instruct in any language (Spanish, French, Italain but also because UCP Group not only meticulously compiles portfolios of evidence on every aspect of the criteria but also incorporates an added level of training not permitted in most other awarding bodies' curricula.

A UCP Award is the definitive mark of quality, featuring a QR-coded system for verification and authenticity. All tutors within the UCP Group are highly qualified and competent in their respective fields, possessing backgrounds that are unparalleled globally. UCP instructors are not only educators but also experienced commanders, ensuring that you retain the knowledge both in the classroom and in the field. They are all English-speaking and UK-qualified, with most having a British military background, bringing a wealth of practical experience and expertise to the training

Yes, upon successful completion of the course, you will receive a certificate, which can be downloaded or mailed to you.

UCP Group online or eLearning Awards are the most globally recognized awarding system in the industry. Earning a UCP Group online award demonstrates to your employer that you have undergone CPD training and learning to enhance your knowledge of the particular remit.
This is because you can learn in any language (Spanish, French, Italain and Arabic.

A UCP Award is the definitive mark of quality, featuring a QR-coded system for verification and authenticity. All program writers within the UCP Group are highly qualified and competent in their respective fields, possessing backgrounds that are unparalleled globally. UCP programming authors are not only educators but also experienced commanders, ensuring that you retain the knowledge.

1. Non-Refundable Deposits

All deposits or full course fees paid for online training courses are strictly non-refundable. This policy ensures that UCP Group can secure your place and make the necessary arrangements for your training.

2. Payment of Course Fees

Payment Deadline: All course fees must be received within before the online links are provided.
If you do not adhere to the pre-requisite of the courses then you will have to show your knowledge and proof or purchase the courses.
If you book without the knowledge of the prerequisite courses then your fees will go towards the prerequisite courses first then any balance due will be used against your actual course with any extra fees or balances due before the link is provided as per the terms and conditions agreed upon at the time of registration.

3. Refund Policy for Cancellations

Cancellations Within 30 Days of Course Start: Any cancellations made within 30 days of the course start date are not eligible for a refund. This policy applies to the full amount of the course fees paid.
No Refunds for Non-Attendance: If a learner is unable to attend the course online after full payment has been made, no refunds will be issued.

4. Exceptional Circumstances

Consideration of Extreme Proven Circumstances: In cases of extreme, proven circumstances, UCP Group will work with the learner to minimize the impact on both the organization and the learner. This may involve rescheduling the course or exploring alternative solutions, but it does not guarantee a refund.

5. Agreement to Terms

By enrolling in a UCP Group online training course, learners acknowledge and agree to this refund policy. It is the responsibility of the learner to ensure the terms and prerequisite courses with timely payment of all fees and to communicate promptly with UCP Group in the event of any issues or exceptional circumstances.

This refund policy is designed to ensure clarity and fairness for all parties involved while maintaining the integrity and financial stability of UCP Group's training programs

You can enroll through our website by selecting the course you’re interested in and following the registration process.

Yes, most courses are accessible on mobile devices through a web browser or a dedicated app, if available.

Our support team is available 24/7 to assist with any technical issues. You can contact them via email, phone, or live chat.

Courses are structured into modules or units, each containing lessons, quizzes, and assignments. You can track your progress through the learning platform.

Some courses include live sessions, webinars, or interactive discussions with instructors. Details will be provided in the course outline.

Policies on retaking courses vary. Some courses allow lifetime access to materials, while others might require re-enrollment.

We welcome your feedback! You can provide feedback through course evaluations, surveys, or by contacting our support team directly.

Yes, we offer a range of advanced courses and learning paths to help you continue your education and skill development.